Service management is one of the most complicated and most involved areas of any debt management business. It’s all about communication, negotiation, hand-holding, and signposting. It’s dealing with changes to a client’s circumstances and handling them when they are at their worst. Service managers must be accurate in their recording of events and meticulous in their compliance with industry regulations.
Debtsolv was developed with that exact mindset and to help service level front-line staff better manage their workload. A combination of tailored client forms and automated processes help your team become more productive and able to deliver the first-class service your customers deserve.
There are many benefits for service managers in using Debtsolv. These are some of the most popular ones based on extensive client feedback:
Debtsolv is a one-stop solution for your entire business, with no third-party applications to contend with. This means there are no communication problems between functions, as everything is interconnected.
Because we come from a financial services background, Debtsolv has been designed to meet the unique regulatory requirements of the debt management industry. Our process maps ensure that your staff never miss an exception and that all templates, reporting, and correspondence are based on the entire case history to maintain compliance.
With Debtsolv, you no longer have to wait for customers to return their supporting documentation by post. We offer an online client portal that fully integrates with our system, allowing them to view their financial statement details, make any amendments, and upload supporting evidence with a few clicks.
Unlike generic Customer Relationship Management software, Debtsolv is tailored to improve customer service and productivity in one go. Data migration from your sales team is far more detailed and comprehensive than any other product. Once the customer has passed the sales phase, their data is transferred as a fully-realised case file, including all financial details, an agreed plan of action, their fee model, and appropriate payment plans. Initial documentation is automatically sent off by the system, ensuring the case is ready to action immediately.
Feedback and reviews from some of our most trusted clients.